Head of Customer OperationsSalary: £35,000 - £40,000 per annumLocation: Remote (UK-based preferred)Our client is on a mission to revolutionise the way they experience Virtual Reality. Their award-winning VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. They are scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and they are looking for a Head of Customer Operations to join their growing team.This is a key role, ensuring that every customer from hardcore VR gamers to global enterprise clients receives the world-class service they expect from an innovative tech leader.They are looking for a proactive, customer-focused applicant who has a genuine passion and interest in virtual reality gaming and technology.Must Haves:Genuine enthusiasm for VR and gaming.Strong understanding of Shopify.Proven experience with CRM systems (HubSpot ideal).Solid grasp of logistics (domestic: UK and USA; international).Nice To Haves:Experience in technology product launches.Marketing exposure: Email, Google Ads, Meta Ads.Understanding of China manufacturing and logistics.Hands-on technical support experience with technology products.What You ll Do:Manage their CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries.Lead and coordinate external customer service teams and agents during peak sales and seasonal periods.Collaborate with the Operations team to support global lo