We are looking for aHead of Food and Beverage Reservations to join our FandB team @ Broadwick Soho.What is in it for you?Inclusion in the Tronc scheme which includes Rooms and FandB service charge30 days holiday inclusive of bank holidays increasing with the length of serviceBravo Broadwick

our bespoke reward and recognition scheme to recognise birthdays, anniversaries and exceptional servicePension scheme, Medicash Health plans, season ticket travel loan, cycle-to-work schemeGreat food and drink during your shiftSupport from our Employee Assistance Programme and wellbeing initiativesGreat incentives including refer a friend bonus (£1000 for chefs and £500 for all other roles)Why You?As the Head of FandB Reservations at Broadwick Soho, you will drive the idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our values of being embracing, generous, creative and playfully exquisite.In this vital role, you will be responsible for overseeing and optimising all aspects of our reservations operations and guest communications across all our FandB outlets at Broadwick Soho. You will manage a team of FandB Reservations agents and working closely with our Special Guest Relations, Food and Beverage and Guest Experience teams this is a critical role in delivering exceptional guest experiences and maximising FandB revenue through the strategic use of SevenRooms.We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.You will work with brilliant colleagues across the Hotel so that we are one team delivering a seamless and memorable guest experience.Your RoleLead the day to day reservations across multiple food and beverage outlets, ensuring seamless guest booking experiences from enquiry to arrival.Manage the SevenRooms platform including configuration, table management, guest profiles, tagging, reporting and integrations with POS and CRM.Develop strategies to maximise table occupancy and revenue across different services in all outlets.Manage the guest communications.Maintain and evolve guest recognition and preferences to deliver highly personalised service in alignment with our standards.Handle high profile and VIP bookings with discretion and professionalism, acting as the key liaison for these guests.Analyse reservations data to forecast demand, identify trends and optimise revenue opportunities.Collaborate with Special Guest Relations front of house team and the Hosts in the outlets with regards to all the above.What do we need from you?Experience in a similar role in a members club or multiple outlet FandB luxury operationExpert level proficiency with SevenRooms is essential including reporting, automation, guest segmentation and table optimisation toolsStrong commercial awareness and an understanding of how food and beverage reservations strategy impacts revenueExcellent verbal and written communication and ability to build rapport with people easily.A creative thinker with a can-do attitude and meticulous attention to detail.A confident, energetic, and passionate team player who thrives in a fast-paced environment.Strong organisational skills with the ability to juggle multiple tasks under pressure.Passion for delivering exceptional service and hospitality.Why us?We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, at an exciting hotel, restaurant and rooftop dining bar in the heart of Soho. We are enthusiastic, generous, respectful and committed to delivering exceptional and brilliant service to other colleagues and guests. We also enjoy and take immense pride, in doing so. The way we treat others is how we would like to be treated ourselves and is at our core.We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking. If you love people and creating new memories for them through personalised service and diligence; we look forward to receiving your application - apply now.If you are interested in collaborating with us, please apply online or on our website: broadwicksoho.com/careersBroadwick Soho is committed to responding to every single application. However, due to the high volume of applications, please bear with us for a few days.All applicants must be eligible to work in the UK.

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