Job Title: Customer Service RepresentativeLocation: Brighton, East Sussex (Office-based / Hybrid options available)Salary: Competitive (dependent on experience)Reporting to: Customer Service Manager / Team LeaderRole OverviewWe are looking for a friendly, customer-focused, and proactive Customer Service Representative to join our team in Brighton. This role is key to delivering an exceptional customer experience by providing timely, accurate, and helpful support across multiple channels.The ideal candidate will have strong communication skills, a positive attitude, and a genuine passion for helping customers.Key ResponsibilitiesCustomer SupportRespond to customer enquiries via phone, email, and live chat in a professional and timely mannerResolve customer issues efficiently, ensuring a positive outcomeProvide accurate information about products, services, and processesProblem Solving and Case ManagementInvestigate and resolve complaints, escalating complex issues where necessaryTake ownership of customer queries from start to resolutionMaintain detailed and accurate records of customer interactionsOrder and Account ManagementProcess orders, returns, and exchangesUpdate customer accounts and maintain accurate databasesAssist customers with account queries, billing issues, or service requestsCommunication and CollaborationWork closely with other departments (e.g. sales, operations, technical teams) to resolve customer needsShare customer feedback and insights to improve product