IT/Cloud Technician (Caerphilly) Job Title: IT/Cloud Technician - 1st Line Support Location: Caerphilly, Wales Salary: 28,000- 30,000 + Tax Free Annual Company Bonus Job Type: Full-time, Permanent Company Description: Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors. Job Description: Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment. Key Responsibilities: Provide 1st and 2nd line IT support via phone, email, and remote tools. Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems. Perform Microsoft 365 Administration and Cloud troubleshooting. Configure and maintain PC hardware. Deliver outstanding customer service and build strong client relationships. Contribute to team growth through knowledge sharing and collaboration. R