Freeths Milton Keynes, England, United Kingdom

OverviewWe are recruiting for a Process Improvement Manager to join Freeths’ Knowledge and Innovation Team, and support us in documenting and continuously improving Freeths’ FABP for legal and business processes nationally. This is a new role to help drive Freeths’ ambitious growth strategy.

Key Responsibilities

Discover.

Investigate and assess impactful process improvement opportunities across the business. Areas of focus will be determined by the Director of Knowledge and Innovation and the Senior Innovation and Change Manager, in accordance with the firm’s strategic objectives and priorities from time to time. The role has potential to gain experience across all legal departments and business support functions.

Define.

Set the scope and definitions for processes under review, and document clear objectives and problem statements/success criteria. Support the Senior Innovation and Change Manager in aligning and identifying key stakeholders (Process Owners, Process Sponsors) to support definition and improvement efforts.

Design / Develop.

Facilitate workshops with key stakeholders and process operators to document FABP in Microsoft Visio, utilizing Lean Six Sigma methodologies to eliminate errors and inefficiencies. Support the Senior Innovation and Change Manager in maintaining firmwide process architecture, including maintaining and making accessible to the business the centralised FABP Catalogue. Collaborate with IT BAs to document clear, actionable Business/User Requirements for new technical solutions that will serve to support FABP.

Deliver.

With oversight and support from the Senior Innovation and Change Manager, establish relationships with Process Owners to drive adoption and continuous improvement feedback of FABP; and establish an effective review protocol for the Process Catalogue to ensure FABP is subject to continuous improvement, harnessing new best practices and new opportunities.

Qualifications

Formal experience and demonstrable impact facilitating process improvement within the legal or management consulting sectors.

Excellent communication and interpersonal skills to effectively collaborate with stakeholders and drive change.

Strong analytical and problem-solving abilities, with a data-driven and detail-oriented approach.

Lean Six Sigma (or equivalent process improvement) certification

Desirable

Prince 2 certification

Certification and/or practical experience in applied Design Thinking

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Law Practice

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