As a Refresh Administrator, you are engaged at the customer level to understand, configure and support the bulk device refresh processes for our client''s Device Lifecycle Management service. Responsibilities: Configuration of key data within client''s ServiceNow platform, including but not limited to: Locations Schedules Appointments Assets Stockrooms Work orders Perform routine triage and troubleshooting of issues affecting service, working with internal IT teams to diagnose complex issues. Support ad-hoc requests for information and statistics. Recommend service and system improvements, raising requests for this where required documenting the problem statements, workarounds and desired outcomes of change. Create and maintain operational documentation Maintain a level of ServiceNow accreditation and keep up to date with new features and functionality. Work with other team members and stakeholders to ensure a consistent way of working Understand and communicate business process and system changes, along with the impacts and benefits they provide. Review release notes ahead of changes to assess process impacts and validate systems still function as expected during and after new releases and upgrades. Act as a subject matter expert for ServiceNow and the DLM refresh process within the business area, sharing knowledge with various teams Skills Required: 6months + of experience in an administration/co-ordination role focussed heavily on ServiceNow. Have a good underst