Credit Control Job Description: Collections Specialist (Effies) We are seeking a detail-oriented and proactive Collections Specialist to join our team. This role will primarily focus on managing collections and reconciliation tasks within the Effies system, with a strong emphasis on manual reconciliations using Excel. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesEffies System Management: Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions.Outbound Collections: Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms.Manual Reconciliations: Perform daily reconciliation of bank accounts, logging all transactions accurately in ExcelCustomer Account Updates: Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations.Payment Processing: Generate and send card payment links to customers, ensuring timely and secure payment processing.Mailbox Management: Respond promptly and professionally to customer queries regarding invoices and payments via email, ensuring excellent customer service.Escalation Management: Identify and escalate problematic accounts to the Effies Team for resolution through the appropriate ch