Showroom and Customer Experience ManagerWe''re supporting a fast-growing UK furniture brand that creates beautifully designed, design-led furniture. With a small team, big ambitions, and a genuine focus on brand, customers, and experience, this is an exciting opportunity to join a business at a key stage of growth.The RoleYou''ll be the face and voice of the customer, taking ownership of the showroom''s day-to-day operations while leading customer interactions across all channels. This is a hands-on role, ideal for someone from a retail, showroom, or customer-facing background who thrives on building relationships and delivering exceptional experiences.If you''re someone who enjoys being with customers rather than sitting behind a laptop all day, this could be the perfect opportunity.Key Responsibilities• Manage and convert sales leads from swatch requests, email enquiries, phone calls, showroom visits, and online channels.• Own the customer journey from initial enquiry through to post-purchase follow-up, ensuring a seamless and positive experience at every touchpoint.• Deliver outstanding customer service, handling questions, feedback, and issues with empathy, professionalism, and efficiency.• Support order processing, delivery coordination, and after-sales care to ensure customers receive a first-class experience.• Take ownership of the showroom environment, ensuring it consistently reflects the quality and values of the brand.• Build strong relationships with customers and