Retail Systems Analyst Permanent | Remote (2 days on-site per month) | Cheltenham, GloucestershireProactive IT Appointments are currently working with a well-established UK organisation that is looking to appoint an experienced Retail Systems Analyst to join their Business Information Systems team. This is an excellent opportunity to work on a large-scale ERP environment, supporting and enhancing Microsoft Dynamics AX 2012 R3 and D365 solutions as part of a major transformation programme. You will work closely with business stakeholders and technical teams to improve processes, deliver system enhancements, and ensure the ERP platform continues to support the organisation''s operational needs.Key Responsibilities Analyse business systems and processes to identify issues and recommend effective solutionsFacilitate requirements gathering, review, and design workshops with business stakeholdersConfigure system changes and enhancements within the ERP platform where requiredWork closely with third-party development and support partners to deliver fixes and customisationsLead requirements documentation and User Acceptance Testing (UAT) activities across projectsMaintain business use cases and process flow documentation as systems evolveAct as a key liaison between business users and technical delivery teamsProvide clear updates and progress reporting across project activitiesDeliver training and guidance to users on system functionality and best practicesProvide 2nd and 3rd line sup