IT Support TechnicianWorksop + Hybrid workingUp to 29,000 Your new roleWe are seeking a proactive IT Support Technician to provide effective 1st and 2nd line support across the business. The successful candidate will be responsible for responding to support requests, troubleshooting technical issues, maintaining core IT systems, and ensuring the smooth operation of our technology environment. ResponsibilitiesAct as the first point of contact for internal IT support requests via phone, email, ticketing system, or in person.Provide primarily 1st line support, with involvement in 2nd line issue resolution where required.Support Microsoft 365 (O365) applications, including troubleshooting and general user assistance.Set up and manage user accounts within Office 365, including onboarding, licensing, and access.Support and maintain the 8x8 phone system, including user setup and issue resolution.Provide support for SAP Business One and VersionOne document archive software.Configure and deploy laptops for new starters and existing staff.Maintain and support hardware including laptops, printers, and mobile devices.Troubleshoot and resolve general IT issues across business systems, software, and hardware.Assist with onboarding and offboarding processes, ensuring appropriate access and equipment is provided or recovered.Provide IT support across multiple sites, ensuring consistent internal service delivery.Ensure all end-user devices are deployed with approved security software (ESET) a