Job Title: Customer Support Team Leader Location: Near Southend-on-Sea, Essex Salary: Up to 35,000 per annum Hours: Full-time, Office-Based Are you a confident team leader with a passion for delivering outstanding customer support? We''re working with a well-established organisation based near Southend-on-Sea to find a Customer Support Team Leader who can inspire a team, drive service improvements, and ensure a first-class experience for customers. This is a fully office-based position, offering the chance to lead a growing team and make a genuine impact in a supportive and dynamic working environment. The Role:As Customer Support Team Leader, you''ll be responsible for overseeing the day-to-day operations of the support team. Your focus will be on maintaining excellent service levels, identifying areas for improvement, and mentoring team members to help them reach their full potential. You''ll be hands-on, data-driven, and customer-focused-playing a key role in ensuring service excellence across the business. Key Responsibilities:Lead and manage the daily performance of the Customer Support Team, ensuring SLAs and KPIs are consistently met.Analyse service trends and performance data to identify areas for improvement and implement practical solutions.Drive customer satisfaction by contributing to key metrics such as CSAT and NPS.Coordinate the creation of clear and helpful Knowledge Base content to reduce incoming queries and support self-service.Identify common support issue