Retail Assistant Manager, Woking paying £34,000! Join our team as an Assistant Retail Manager, supporting a team of 18 alongside the Retail Operations Manager in the delivery of exceptional retail and hospitality services across a large, high-volume corporate site. This is a people-focused, fast-paced role where you''ll help lead a diverse retail operation serving up to 800-900 covers per day, within a site of over 3,000 employees. What you''ll be doing: Supporting the delivery of all contractual specifications and client requirements Developing action plans following customer and client satisfaction surveys Ensuring the team are consistently polite, professional, and customer-focused Completing and managing labour schedules within budget and adjusting in line with sales performance Minimising agency usage and overtime spend Analysing and managing all in-unit costs effectively Ensuring company promotions are implemented correctly Identifying additional commercial opportunities and discussing with your line manager What we''re looking for: Previous retail or hospitality management experience Strong people skills with excellent communication abilities A proactive, reactive approach with the ability to think on your feet Confident managing labour, costs, and service delivery in a high-volume environment Organised, commercially aware, and customer-focused Comfortable working in a large, dynamic site environment If you want to play a key role in driving customer satisfaction