If you are a 1st line Service Desk Analyst with 6-12 months experience, we have a new role we would like to discuss with you. This is a great entry point into IT with real progression, working within an enterprise scale business with broad tech exposure.Please note this role requires 5 days per week onsite in Solihull, West Midlands.What You''ll DoProvide 1st line support via phone, email, and ticketing systemLog, triage, and resolve incidents and service requestsEscalate complex issues where requiredSupport hardware, software, and user issuesAssist with device setup, builds, and deploymentsDeliver excellent customer service at all timesTech SkillsBasic knowledge of:Windows 10 and 11Microsoft Office / Microsoft 365PC/laptop hardware and peripherals (printers, etc.)Mobile devicesAV / meeting room techWhat We''re Looking For6-12 months'' IT support experience (service desk or onsite/field)Good communication skills (spoken and written)Strong customer service mindsetPositive, reliable, and team-orientedAble to work with urgency and manage workloadNice to HaveExposure to ticketing tools (e.g., ServiceNow, Jira)Working towards IT certifications (e.g., OEM / hardware)