Credit Control & Customer Service Administrator


Emersons Green, Bristol
£28,000 – £32,000 benefits
Full-time | Office-based

 

We’re working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.


If you’re confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit.


Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.

 

The Role

• Act as a first point of contact for customer queries via phone and email
  
  
• Manage complaints and resolve issues in a professional, timely manner
  
  
• Monitor outstanding balances and follow up overdue accounts
  
  
• Contact customers to discuss invoices and agree payment plans
  
  
• Support with collections, including taking payments and setting up direct debits
  
  
• Process customer orders and support new client onboarding
  
  
• Maintain accurate customer records and account data
  
  

 

What We’re Looking For

• Experience in customer service and administration
  
  
• Confident handling calls, including outbound and payment-related conversations
  
  
• Complaint handling and objection handling experience with a robust approach 
  
  
• Ideally some exposure to credit control or debt collection
  
  
• Strong organisation skills and attention to detail
  
  
• Confident IT skills (MS Office and CRM/admin systems)
  
  
• Able to work independently and as part of a team
  
  

 

What’s on Offer

• £28,000 – £32,000 salary (depending on experience)
  
  
• Medical cover
  
  
• Birthday off
  
  
• 28 days holiday (including bank holidays)
  
  
• Supportive, team-focused environment
  
  
• 35 hour working week with an early finish Friday! 
  
  

 

If you’re looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we’d love to hear from you.