Head Waiter £ 30,441.42 , Pall Mall, LondonThe Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.Benefits of working at the Royal Automobile Club:Annual staff bonusFree meals on dutyPaid birthday day offGenerous pensionChristmas off in Pall MallPerkbox discount schemeEuropean RAC coverInterest-free season ticket loanEmployer-paid health cash plan24/7 Employee Assistance ProgrammeStaff partiesPurpose of the role:The Head Waiter is responsible for overseeing the service in the Club Room and Lounge to ensure a high-quality experience for Members and guests. They lead the front-of-house team, coordinate daily service operations, and act as a liaison between kitchen staff and servers. The Head Waiter ensures that all service standards, hygiene regulations, and Member expectations are consistently met.Responsibilities:Supervise and coordinate the activities of the lounge waiters.Greet members in a warm and professional manner, ensuring a welcoming environment.Ensure excellent customer service is delivered at all times.Assist in training, coaching, and mentoring waiters.Coordinate with kitchen staff to ensure timely and accurate food service.Maintain a clean, organised, and presentable area.Assist with staff scheduling, inventory management, and ordering supplies.About you:Proven experience in a similar role within the hospitality industry.Excellent leadership and team management skills.Strong communication and interpersonal abilities.Ability to remain calm under pressure and resolve issues quickly.Good organisational and multitasking skills.Knowledge of food safety and hygiene standards.Proficiency in using POS systems and basic restaurant management tools.Club Values: HEARTSHeritage

- Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the ClubExcellence

- Excellence is not an achievement; it is something we strive for every day.Accountability

- Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.Respect

- Showing consideration and understanding to our members and colleagues.Trust

Acting with fairness, honesty and integrity.Sustainability

Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.Please visit our website for more information about our Club Vision and Values.What to expect:All applications will be reviewedImmediate interview dates available

TPBN1_UKCT