Overview

Talent Acquisition at HCL Technologies - EuropeWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, with an idea-first mindset and a culture that emphasizes initiative and impact. This role focuses on providing hardware/software support to employees and incoming new hires, with responsibilities including weekly reporting, inventory management, and other administrative tasks as needed.Candidate should have valid authorization to work in the UK.The job requires travel between offices (up to 150 miles); selected candidate must have a car in good condition. The role may involve using a ladder up to 10 feet and could require movement for troubleshooting or cable tracing tasks. Flexibility to work different shifts or late hours is expected to support business and project requirements.Desired Skills and Experience

Responsibilities:

Image and install software on Windows and Apple laptops/desktops including IMAC (installations, moves, adds, and changes) and remote support

Troubleshoot post deployment issues on Windows, Macintosh, and mobile devices

Printer break-fix and installation

Disposition, redeployment and asset reclaim

Shipping coordination

Data backup and data recovery coordination

Hardware refresh

Warranty and out-of-warranty repair and replacement

Depot services

Walk-up support

Spare parts management

Executive (VIP) support

Audio and video support including health checks

Inventory and asset management – depot operations

Coordinate with external vendors for dispatch support

Identify and resolve hardware and software application conflicts

Open and close service requests and manage classification, assignment, tracking, and completion

Asset tagging and entering all incoming equipment into the asset management system

Collaborate with cross-functional teams to onboard incoming new hires

Ensure hardware is properly assigned and updated in the management system

Provide weekly reports on physical inventory counts and weekly outflows of hardware

Work with external suppliers to schedule repairs for damaged/malfunctioning hardware

Ensure resolutions align with company standards and policies

Requirements/Qualifications:

Prefer at least two to three years IT experience, including technical training

Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office

Experience with imaging Windows 10 OS

Familiar with basic network concepts (e.g., TCP/IP, Windows networking, Ethernet)

Experience with PC-based word processing, presentation, and email software

Experience with PC-based spreadsheet software for formulas and cross-worksheet calculations

Ability and willingness to work extended hours or modified schedules to support planned activities or emergencies

Outstanding customer service and interpersonal skills

Excellent organizational skills and the ability to prioritize tasks among many requests

Experience working in or supporting a call center or help desk environment

MCP and/or A+ certifications

Aptitude for learning

Excellent oral and written communication skills

Ability to work in teams

Able to lift up to 50 lbs (physical effort required)

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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