Our client based in Keighley is looking to recruit an Assistant Production Manager on a full time, temporary to permanent basis. Duties will include: Act as SME (Subject Matter Expert) for the Service, repair and testing of medical devices and associated accessories. Liaise with the Production Manager and agree schedules regarding: Servicing/Testing of medical devices on site and in Hospitals. Servicing/Testing of Veterinary Equipment at Vet Practices Manufacture of Key Fill Bottle Adapters and Compatibility Blocks and other associated accessories. Plan and direct the activities of the servicing team regarding service, maintenance, repair, and test tasks, tying workflow to agreed schedules. Diagnose errors or technical problems and determine proper solutions. Investigate customer complaints and determine the cause of such complaints. Follow the company s filed procedures and protocols. Cooperate with technical, quality and customer service teams and share information across the organisation. Comprehend customer requirements and make appropriate recommendations. Build positive relationships with customers Act as deputy Quality Management Representative when necessary Understand the requirements of the QMS and ISO 13485:2016, and ISO 14971:2019. Ensure direct reports understand the requirements and importance of the QMS and ISO 13485:2016. Carry out internal audits in conjunction with the Quality Manager Identify training needs of Service Technicians and other workshop s