? Exciting Opportunity: Payroll Service Centre Team Lead ? We''re looking for a dynamic and experienced leader to join our Payroll Service Centre (PSC) team at the Business Services Organisation (BSO)! The PSC delivers essential payroll, pension, and travel services to Health and Social Care (HSC) organisations, making a real difference behind the scenes. What You''ll Do:Lead and inspire a talented team in a fast-paced environmentEnsure payroll services are delivered accurately, on time, and in line with all legislative and audit requirementsProvide expert advice on complex payroll queries and terms and conditionsDrive continuous improvement and support key initiatives to enhance payroll processes across HSCDeliver exceptional customer service by monitoring and managing team performanceSupport staff development through training and mentoringRepresent the PSC at meetings and hearings, sharing your specialised knowledgeKey Responsibilities:Manage customer queries and complaints in line with SLAsPrepare statutory returns and reportsContribute to staff recruitment and developmentImplement audit recommendations and identify service risksEnsure optimal staffing levels and effective delegation If you''re passionate about operational excellence, team leadership, and making a real impact in the public sector, we want to hear from you!Please send cv Salary - Band 5 - 28,407 - 34,581 per annumBrook Street NMR is acting as an Employment Business in relation to this vacancy.