Deliver exceptional customer support and ensure the smooth running of the service department by coordinator engineers schedules, managing service enquiries and maintaining accurate records.Client DetailsThis small-sized organisation operates within the industrial / manufacturing industry, offering specialist solutions to a broad range of clients. Based in Chesterfield, the company is known for its reliability and commitment to quality.DescriptionAct as a first point of contact for customer enquiries via phone and email, providing prompt, courteous, and effective support while ensuring all enquiries are actioned within agreed timeframes.Collaborate closely with assigned engineers to maintain effective diary system.Plan and manage the scheduling of contacted service and calibration visits.Conduct daily and weekly reviews of completed jobs to ensure accurate stock movement recordsCompile and issue customer repair quotationsProfileA successful Customer Service Administrator should have:Excellent customer service and communication skills.Ability to manage various tasks whilst working to deadlines.Strong teamwork skills.Experience in a similar role would be highly desirable.Experience of working in a fast paced environment. Please note this role is fully office based.Job OfferSupportive team cultureBonus structureFree onsite parking20 days holiday plus bank holidays