Overview

Service Desk AnalystRemote/Liverpool (on site once a week)150 per day (Inside IR35)4 months +A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you''re passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.Responsibilities

First-line support via phone and emailIncident management using ServiceNowTroubleshooting and resolving technical issuesManaging ticket queues and escalationsCollaborating with internal and external teamsSupporting software like O365, Windows 10/11, SharePoint, and moreQualifications

Strong customer service skillsExperience in 1st Line IT supportExcellent communication and problem-solving abilitiesFamiliarity with ServiceNow and ITIL practicesKnowledge of O365, Windows, SharePoint, and client-facing platforms

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