Salary: London - £35,365 - £43,706 per annum pro rata / National - £32,578 - £39,967 per annum pro rata Location: Hybrid role - flexible across all regions with a link to the nearest office base Hours: 36 per week Contract Type: Fixed Term Contract until March 2026 We''re currently seeking a Resident Liaison Officer to join our dedicated team. This is an exciting opportunity to become part of a fast-paced and dynamic environment, working on projects that genuinely make a difference to our residents'' lives while helping to improve service delivery. The role focuses on managing cases related to leaks, condensation, damp, and mould, taking each case through to resolution and often supporting vulnerable customers throughout the process. The ideal candidate will have a strong track record of building excellent working relationships with colleagues in operational teams, other internal departments, and external agencies. You''ll bring proven experience in a front-line, customer-focused role within the social housing sector. A background in using project management methods is also essential, along with previous success working within a housing association or local authority. Our residents are at the heart of everything we do, and we''re committed to listening to their views and maintaining clear, consistent communication about the services we provide. In this role, you''ll report to the Resident Liaison Manager and will have the flexibility to work from home on a regular basis. Howe