The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.

Client Details

This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.

Description

Duties will include but not limited to:

• Responding to Customer queries via phone, email, and social media
• Preparing quotations based on client''s specifications
• Communicating with Carriers, H/O and suppliers
• Supporting the sales team with administration tasks
• Building relationships with clients to boost retention
• Collaborating with internal teams
• Maintaining accurate and up-to-date customer records
• Providing status updates on shipments, delivery schedules and any changes/delays
• Handling any customer complaints professionally
• Staying up to date with industry trends, procedures and regulations

Profile

A successful Customer Service Administrator should have:

• Experience in customer service, particularly in the transport, logistics & distribution industry.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Proficiency in using customer relationship management (CRM) tools and systems.
• A collaborative mindset and the ability to work effectively in a small team setting.

Job Offer

• Competitive salary in the range of -26,000 to -30,000 depending on experience.
• Monthly performance-based bonus scheme.
• Friendly and supportive office environment in Eastbourne.
• Casual workwear policy promoting a relaxed atmosphere.
• Convenient central location with excellent transport links.

This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!