Overview

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a

Field Manager

on Via’s Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform, ensuring smooth and reliable service as Via expands across the UK. You will focus on continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service.This is a fully in-person position with the expectation that you will be onsite 4-5 days per weekWhat You’ll Do

Ensure operational excellence and deliver an outstanding customer experienceOversee day-to-day operations in person; the role may occasionally require early starts or evening work, depending on business needsManage driver supply to make sure the right number of vehicles are on the road to meet demandAct as the real-time point of contact for operational issues, prioritising effectively and coming up with practical solutions on the spotRespond promptly to driver feedback and live customer enquiriesWork closely with a broad, cross-functional team to develop and scale operational processes, systems, and tools to support rapid growthAnalyse and interpret performance metrics/KPIs to spot inefficiencies and apply insights to improve operationsWho You Are

A self-starter who is comfortable in a fast-paced environment with a strong focus on driving positive changeExperienced leader with a proven track record of motivating and developing teams in operational settings, ideally including shift-based staffTeam-oriented and accountable, taking pride in both personal work and the success of the teamCalm under pressure, adaptable, and willing to contribute across a range of projectsData-driven, making decisions based on insights and metricsFluent in English (C1 level) and skilled at professional communication with partners, customers, and driver colleagues from diverse backgroundsHolder of a valid UK driving licence (Category B)It’s a plus if you’ve completed your Certificate of Professional Competence (CPC) training and hold Qualified Transport Manager status. Experience in fixed-line bus operations would also be an advantage.What We Offer

Joining a global employer with over 750 mobility deployments in 40+ countriesBecoming part of a company that was awarded for its commitment to social goodSalary Range: £35,000–£40,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXAPartnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parentsWe’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.Ready to join the ride?Via is an equal opportunity employer.#LI-RB1Via is an equal opportunity employer.

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