We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!Do you have an investigative mind examining motor claims for potential fraud or irregularities? We’re on the hunt for an

Intelligence Analyst

to join our Counter Fraud Services team in

Salford Quays, Manchester .As an Intelligence Analyst, you’ll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you’ll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times.You''ll be a great fit for the role if you have these skills:Analytical:

You’ll scrutinise large amounts of data where identifying important statistics and interpreting information is keyProblem-Solving:

You’ll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucialCommunication:

Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise mannerProactive and Organised:

You’ll need to be able to take the initiative, anticipate demands/requirements and plan aheadWorking flexibly, you''ll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that''s good with us too.Here’s a glimpse of what we can offer:Salary of £29,000 to £30,000, depending on experienceMonday to Friday, no weekends!25 days holiday plus 8 bank holidays and an extra ''You'' day off for important occasions or just a day for you!Fully supportive team£100 off your car insuranceA fun, vibrant and busy place to work

What’s Involved:You’ll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and proceduresYou’ll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessaryYou’ll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reportsYou’ll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics toolsYou’ll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in courtYou’ll be required to meet agreed fraud KPIs and targetsYou’ll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislationYou’ll ensure compliance with company financial crime procedures and related policiesYou’ll submit Suspicious Activity Reports as necessary to the Intelligence ManagerYou’ll analyse fraud threats using multiple Excel datasetsYou’ll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG)You’ll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance.You’ll build and maintain relationships both internally and externallyYou’ll comply with health and safety policies at all timesYou’ll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central’s customers and any third parties.

Experience and Knowledge:You’ve strong motor claims and policy experience.You’ve fraud intelligence handling in the general insurance (motor) environment.You can undertake research and write reportsYou’ve some knowledge of fraud intelligence handling practicesYou’ve an awareness of the IFB intelligence model.You’ve a good understanding of relevant fraud related legislation.You’ve a good understanding of all aspects of motor insurance.You’ve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.

Skills and Qualifications :You’re a great communicator, both verbal and written, with the skills to influence and negotiateOrganisation, timekeeping and prioritisation are second nature to youYou’re analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problemsYou’ve got great customer service skills. After all our customers are key!You’ve got strong numeracy and literacy skillsYou’re not fazed by computers and software. Competent in Microsoft applications, particularly Excel.Behaviours:You’re customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!You’re self-motivated, proactive and enthusiasticYou’ve a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company valuesYou’re passionate about reducing the business exposure to fraud riskYou can use initiative to make decisionsYou’ve got a sharp eye for detailand accuracyTeamwork makes the dream work! You’ve the ability to work on own initiative and as part of a teamYou’re confident in presenting complex information in a clear and concise manner. You’ve got this!You’ll strive to drive business improvements to contribute to the success of the businessSo, what are you waiting for? Apply today!What can we do for you?People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here .Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.86% of people would recommend a friend to work at First Central

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and moreFlexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observeWe’re passionate about it. Everyone gets a paid day off annually to volunteerElectric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you

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