Role: Service Manager

Day Rate: Market rate 

Location: Exeter / Hybrid ( 2 – 3 days per week, please note there won’t be any flexibility on this requirement)

Clearance: Required 

The role is focused on leading service delivery across a complex ICT environment, with ownership of service performance, process maturity, and stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement.

Key areas of focus include:

• Owning and evolving ITSM strategy and governance (ITIL-aligned)
• Leading service improvement initiatives across operations and delivery teams
• Acting as the senior escalation point for stakeholders across the business
• Driving process optimisation through data and service analytics
• Managing service risk, compliance, and configuration across environments
• Leading and developing a team while ensuring capacity and performance targets are met
• Contract & Budgets management experience
• Public sector experience

If you are interested in this opportunity, please apply with your CV and I will be in touch ASAP.