Job role: - Customer Service Expert Location : Glasgow onsite only Hours: 40 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible) Start date: May 2026 Salary: £26,436.80 PA (yearly) A smooth journey isn''t just about being on time! It is about having someone there when things don''t always go to plan that''s where you come in! Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail. The job itself: The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team. Experience Proven experience in a Contact Centre environment Experience on train operating company would be preferred but is not essential Proven experience of working in a high-quality measured role Proven experience of liaising with a team and multi-tasking to achieve a shared goal Proven ability to pay close attentio