About the CompanyA well-established organisation in the automotive repair industry, operating for over 30 years. Known for its commitment to quality, customer service, and sustainability, the company has developed a network of smart, efficient repair centres offering high-tech alternatives to traditional body shops. The company philosophy centres around Repair over Replace , with a strong focus on innovation, cost control, and environmental responsibility.Core Values - Pride Delivering high-quality repairs on time and on budget- Innovation Embracing new ideas and technologies- Responsibility Acting with accountability to people, customers, and the environmentThe Role The company is seeking a Technical Support Engineer to join its internal development team and provide application support for a custom-built business management system used daily by over 400 employees. This role involves investigating, troubleshooting, and resolving issues while collaborating with developers, stakeholders, and users across the business. It''s ideal for someone technically minded with strong customer support skills looking to grow within a small, impactful product team.Key Responsibilities - Monitor and respond to support requests and system alerts- Troubleshoot and resolve application issues; escalate when required- Maintain high standards for response times and resolutions- Communicate effectively with non-technical users- Create and maintain SOPs and a support knowledge base- Identify opport