Customer Care Resolutions SpecialistAre you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have an exciting opportunity for you!Position: Customer Care Resolutions Specialist Location: Coventry (Hybrid - 2 days in the office, 3 days remote) Salary: A highly competitive salary is available for suitable candidatesWhat You''ll Do:As a Customer Care Resolutions Specialist, you''ll be the heart and soul of our complaints management process. Your role will involve:Managing complaints ensuring timely and appropriate outcomes.Assessing cases thoroughly to identify potential risks or regulatory concerns, escalating issues as needed.Collaborating with dealers, brokers, suppliers, and internal teams to fully investigate and resolve complaints.Maintaining a strong understanding of relevant legislation, including Consumer Duty, to ensure decisions reflect current regulatory expectations.Building positive relationships with manufacturer Customer Care and Fleet Support teams.Communicating clearly, fairly, and professionally in all correspondence.What We''re Looking For:To succeed in this role, you should have:A strong customer focus and a genuine desire to resolve issues positively.Excellent verbal and written communication skills to engage effectively at all levels.The ability to make confident decisions while managing competing priorities.High attention to detail and accuracy, with org