Grade: 11 Location: Covering the Telford/Staffordshire area Contract: Full-time, permanent About the Role: To effectively and competently carry out diagnostics, service and repair of machinery within the geographical area, ensuring we deliver a first class service to both internal and external customers. To be responsible for seeking revenue opportunities and discuss these with customers, Customer Support Representatives (CSRs) and your Line Manager. Main Tasks / Responsibilities / Authorities: To self-manage the service and repair Volvo construction equipment or miscellaneous equipment within the geographical area, maintaining safe working practices throughout. To identify mechanical problems, using technical knowledge and computerised diagnostic equipment, offering guidance and advice to the customer. To carry out duties in a commercially focussed way, seeking additional service revenue opportunities and promoting our aftermarket solutions. To be the main point of contact for the customer, ensuring high levels of satisfaction through effective resolution of queries and regular communication on planned site visits and machine repair progress. To carry out all work in line with quotations and time guides, highlighting to management and customers where additional work may be required. Maintain a sufficient personal toolkit to enable you to carry out the job effectively. In regards to company tooling (including but not limited to laptops, mobile devices, tablets, specialist to