Customer Complaints ExecutiveLocation: EpsomType: 6 Month Fixed Term ContractDo you have experience managing complex customer complaints? Are you passionate about delivering fair and positive outcomes?If you enjoy working in a busy, supportive team environment and have a background in Motor Finance or Financial Services, we''d love to hear from you.As a Customer Complaints Executive, you''ll support customers through difficult situations, working to deliver fair and timely resolutions in line with FCA guidelines.What You''ll Get:Competitive salaryAnnual bonusPrivate healthcareUp to 15% employer pension contributionsA permanent role with a people-first companyA culture that values well-being and employee careYour Key Responsibilities:Handle escalated complaints with professionalism and empathyKeep customers updated throughout the processWork closely with other teams to resolve issues efficientlyEnsure compliance with internal procedures and FCA standardsAccurately document case detailsHelp identify areas for service improvementWhat We''re Looking For:A strong team player with great organisational skillsConfident managing a high workload and meeting deadlinesExperience working to SLAs in a fast-paced environmentWilling to support other tasks within the Customer Relations teamRefer a friend and earn a retail voucher worth up to 500!Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 day