Customer Engagement Representative Monday - Friday with Alternative Sundays. 8am-5pm Salary - £27,000 + bonus £6,000 Overall Purpose of the Role; To own the Customer Journey for a defined geographical area working across the business channels to ensure best possible experience for our customers. What is it like to do this role; Varied! This role will provide the opportunity to work with a large variety of customers and across all customer facing departments, ensuring that the company are meeting and exceeding customer expectations providing a seamless experience and easy to do business with approach. Main Duties and Responsibilities include. Own your defined geographical areas. Call customers as per daily call plan adjust as per individual customer call requirements with minimum frequency set at once per month for all nominated accounts. Outbound Calls. Take inbound calls and action as required. Work with all customers including those who place via EDI / Portal / Wholesale / Upload or Webshop to support them on the customer journey. Check customer details are logged in CE correctly; contact number, contact name, email address, address, postcode, times open for deliveries Action order amends and add-ons for your customers (phone and web orders). Monitor customers for their Return on Investment (ROI) where they have equipment Free on Loan (FOL). Gain new listings to support ROI achievement. Work with sales team to generate leads for your territory load leads in CE, allocat