Job Title: Business Advisor - 3 month Fixed Term ContractLocation: Remote, with occasional travel to Luton About the role:We''re looking for a Business Advisor to join our team on a 3-month fixed-term contract. In this role, you''ll be responsible for managing and delivering excellent customer service to a portfolio of clients across the public and private sectors. You''ll ensure their needs and expectations are met in line with contract requirements, while supporting the smooth and efficient running of our service. Key Objectives of the Role:Deliver efficient and effective first-call resolution in line with SLAs and KPIsMaintain regular contact with customers and suppliers, keeping them informed of bookings and updatesResolve queries related to system use, timesheets, invoicing, and rate changesSupport the fulfilment process including order management, interview arrangements, and assignment updatesProvide guidance and over-the-phone support to customers using internal systemsCollaborate with internal teams to ensure consistent service deliveryRespond to emails and Live Chat queries with the same level of care as phone interactions Skills, Knowledge and Experience:Background in customer service, ideally in a call centre or high-volume environmentStrong communication and organisational skillsAbility to manage multiple tasks and prioritise effectivelyExperience using internal systems or platforms to manage customer interactions is desirableA team player with a focus on deliveri