Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key ResponsibilitiesLead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners.Coach and manage the IT Operations team to uphold service excellence.Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs.Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups.Maintain and evolve infrastructure documentation and policies to meet business needs.Identify and implement enhancements based on performance trends and user feedback.Ensure robust data security, backup, and recovery operations.Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards.Manage third-party contracts and budgets to ensure value and SLA compliance.Build strong relationships with internal stakeholders and external suppliers.Lead RandD into new technologies aligned with strategic goals. Key RequirementsProven experience managing IT Operations teams.Strong knowledge of Active Directory and Office 365 administration.Network administration