WORKSHOP CONTROLLER Salary:£46,700 Working Hours:Rotating shift pattern - earlies / lates Week 1 Tuesday - Friday 6am - 2pm, Saturday 7am - 3pm Week 2 Monday to Friday 2pm - 10pm Location:Rochester Our client is seeking an experienced Workshop Controller / Workshop Foreman / HGV Technician / Workshop Supervisor for their successful and efficient workshop. Responsibilities of a Workshop Controller Supervising and motivating our team of Service Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance. Maintaining high levels of customer satisfaction by implementing quality checks, resolving any issues, and re-assuring customers by providing all necessary information and advice. Supervises the daily time keeping of technicians and manages authorised absence to ensure a consistent level of attendance Maintaining relationships with vehicle manufacturer and providing technical information for Technicians during repair operations Complying with Health and Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the workshop and surrounding areas Skills and Qualifications of a Workshop Controller Prior experience as a Workshop Controller / Workshop Foreman / HGV Technician / Workshop Supervisor is preferred Ability to work calmly under pressure and manage a workshop Well-developed management and leadership skills A working knowledge of automotive technology, warranty