Overview

Role:

Senior IT Field Delivery Engineer Wales

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TieTalentLocation: Field-based (Wales)Contract Type: PermanentSalary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per yearHours: 9:00 am - 5:30 pm, Monday to FridayRole Purpose

To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs).Please note: Security clearance, or a willingness to apply, will be required for this role.Key Responsibilities

Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. May also include basic support for servers, AV, telephony, and network infrastructure.Resolve operating system and application-related incidents in line with defined procedures.Deliver IMAC (Install, Move, Add, Change) work to required specifications.Maintain regular communication with relevant internal teams and site contacts throughout the working day.Handle part replacements (including RMA generation and physical movement) efficiently and accurately.Meet the key performance indicators (KPIs) set for your role.Adhere to local site-specific fire, security, and health and safety regulations.Ensure all incidents are logged, updated, and closed on the IT service management ITSM tool within SLA.Keep up to date with new technologies and maintain relevant knowledge and skills.Participate in 24/7 rota cover where applicable.Work occasional overtime when required.Support team productivity by mentoring other engineers where appropriate.Maintain company equipment in good working condition.Be familiar with applicable site policies and procedures.Produce or update technical documentation when required.Carry out any other reasonable duties as requested by your line manager.Skills and Experience

Full UK driving licenceExcellent customer-facing and communication skillsProfessional and presentable at all timesSelf-motivated and well-organised, with the ability to work independentlyAble to obtain required Government and/or Police security clearance (unrestricted)Relevant technical certifications (or ability to obtain them)Minimum CompTIA A+ qualification or equivalent experienceFamiliarity with operating system admin tools, application support, and telephonyAble to work at height and perform manual handling tasksDemonstrates positive behaviours that support teamwork and productivitySeniority level

Mid-Senior levelEmployment type

ContractJob function

Information TechnologyIndustries

Technology, Information and Internet

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