The Senior Customer Service representative is a seasoned team member responsible for reviewing customer requirements to ensure they align with order details, contractual terms, and relevant documentation. -You will also oversee the accuracy and compliance of data entered by Customer Service Assistants, ensuring all information meets company standard

Customer Service Advisor responsibilities:

• Review customer orders in the IQ system-to ensure they meet contract terms and can be fulfilled as agreed.
• Verify order entries-using the guidelines outlined in process document CF214.
• Conduct quality assurance checks-on orders following process document CF215.
• Assess customer terms and conditions-through a technical review, guided by process document CF162.
• Manage the returns process (RMA)-in line with process document OP052.
• Ensure accurate stock allocation-by assigning the correct batches to each sales order.
• Support the training of junior Customer Service team members-to help them understand key processes and procedures.
• Contribute to all aspects of the Customer Service Advisor role, providing flexible support where needed.

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Skills & experience required:

• Has strong knowledge and hands-on experience with all contracts, tenders and customer service processes across the company.
• Works with care and attention to detail, showing initiative and drive to complete tasks independently.
• Manages time effectively and makes sound decisions when prioritizing team tasks.
• Maintains accuracy, consistency, and completeness in all administrative responsibilities.
• Handles high volumes of work efficiently and with ease.
• Provides training, guidance, and support to junior team members to help them grow and succeed

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Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.