We are partnered with one of the leading IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. The successful applicant can be either an established IT professional experienced in all the aspects of the role, or an upcoming IT professional perhaps at 2nd line level but keen to progress on into a more senior IT role. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company. As an IT Support Specialist, you will play a crucial role in resolving technical issues and providing exceptional IT support to their clients, both on and off-site. You will collaborate with other IT teams to find root causes and implement timely solutions, ensuring incidents and service requests are properly logged, categorised, prioritised and resolved within agreed service level agreements (SLAs).As well as providing remote technical support, you will be required to travel to client sites to resolve technical issues and oversee the configuration of new equipment. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infra