Account Executive Location: Grays, EssexHours: Monday to Friday, 9:00am - 5:00pmSalary: £36,750 per annumBenefits: 20 days + bank holidays, pension scheme and on site parkingWe are seeking a proactive and customer focused Account Executive to join our client''s busy Customer Services team. Reporting to the Customer Services Manager, you will play a key role in delivering an exceptional customer experience while supporting operational efficiency across the business. This is an excellent opportunity for someone with strong customer service experience who thrives in a fast paced environment and enjoys building relationships and solving problems.Key ResponsibilitiesHandle inbound calls, process orders, and respond to customer enquiries via a case management systemPerform general administrative duties and support day-to-day operationsMaintain accurate customer records and ensure all information is up to dateIdentify opportunities to upsell and support organic account growthWork to KPIs and ensure service standards are consistently metLiaise with internal teams to resolve job issues and ensure timely service deliveryProvide quotations and process associated documentationSupport customers in understanding regulatory requirements and compliance processesEnsure all tasks are completed in line with company policies and proceduresSkills and Experience RequiredExcellent communication skills, both written and verbalConfident telephone mannerStrong attention to detail and accuracyGood IT s