We are working with an established forwarder who are looking to recruit an Air Import Clerk. Job PurposeThe Air Freight Import Clerk is responsible for the efficient handling of air freight import shipments from arrival through to final delivery. This role ensures full compliance with customs, airline, and company procedures while providing a high level of customer service to clients and partners.Key ResponsibilitiesImport OperationsHandle end-to-end air freight import shipments from pre-alert to final deliveryReceive, review, and process shipping documents (AWBs, invoices, packing lists, certificates)Liaise with airlines, handling agents, customs authorities, hauliers, and overseas agentsArrange customs clearance in line with HMRC and UK Border Force regulationsCoordinate delivery instructions and transport bookingsCustoms and CompliancePrepare and submit accurate customs entries via ASM Sequoia.Ensure compliance with import regulations, controlled goods, and company SOPsIdentify and resolve customs queries, inspections, or delaysMaintain accurate records in line with audit and compliance requirementsCustomer ServiceProvide shipment updates to customers and respond to enquiries promptlyResolve shipment issues such as delays, discrepancies, or missing documentationBuild and maintain strong relationships with customers and overseas agentsAdministration and SystemsUpdate freight management systems with accurate shipment dataRaise invoices and validate costs against supplier cha