About the Role

We are seeking a reliable and organised Rental Operations Assistant to join our team and support the efficient handling of returned hire stock and props. This role is ideal for someone with strong organisational skills, a customer-focused approach, and the ability to work effectively in a fast-paced environment.

You will play a key role in ensuring returned items are accurately processed, checked for damage, and prepared for future hire. The position also involves liaising with customers, internal teams, and supporting the wider rental operations function.

Please note: During the initial training period, you will spend time working on the warehouse floor handling trolleys and stock movement to gain product knowledge and understand the day-to-day operation of the business.

Key Responsibilities

• Accurately process and sign in returned hire items and props
• Check returned stock against hire records and report any discrepancies
• Liaise with customers, production teams, and sales staff regarding returned items, damages, or missing stock
• Communicate professionally via telephone, email, and face-to-face interactions
• Photograph damaged items and maintain accurate records
• Assist the Loss and Damage Manager with stock investigations and reporting
• Ensure returned products are organised and ready to be returned to stock
• Support the smooth running of the rental operations department

Skills & Experience Required

• GCSEs or equivalent, including English and Maths
• Strong communication skills with a confident telephone manner
• Good organisational skills and attention to detail
• Computer literate with the ability to learn internal systems quickly
• Customer service experience preferred
• Ability to work independently and manage workload efficiently
• Able to work accurately under pressure and meet deadlines
• Positive, proactive, and hands-on approach to work

Desirable Skills

• Previous experience in rental operations, warehouse, logistics, stock control, events, or props environments
• Interest in improving processes and contributing ideas to support department development
• Understanding of social media platforms and their use within a business environment

This is a great opportunity to join a busy and collaborative team within a creative and fast-moving industry, offering hands-on experience and opportunities for development within rental operations and logistics.