Tenancy Enforcement Officers provide a comprehensive, high quality, customer focused range of front- line services to our residents. You will be responsible for the day- to- day management of tenancy and neighbourhood issues in respect of a designated group of dwellings-in this case new build homes ensuring residents transition into their new home well prepared helping them settle in. You will ensure the proper and appropriate use of accommodation providing residents with an efficient and effective service in respect of tenancy and related issues. This will involve joint working in partnership with colleagues internally and externally. Specifically, candidate will provide a pro-active approach to dealing with all forms of nuisance and anti social behaviour and will be responsible for taking robust enforcement action against breaches of tenancy conditions. The job involves lone-working, with active case-load, home visits, block visits and outdoor work. Candidates should be organised and able to prioritise and manage own workload. Candidates should have excellent customer service skills, a flexible approach and the ability to work under pressure in challenging circumstances.