Resident Liaison Officer (Interim Potential to Go Permanent) North West London £24 £29 per hour (Umbrella) Our client, a well-established Housing Association, is seeking a Resident Liaison Officer to join their team on an initial interim contract, with strong potential for the role to become permanent. This is an excellent opportunity to work on a range of planned maintenance projects, including kitchen and bathroom upgrade programmes, supporting residents and ensuring works are delivered smoothly with minimal disruption. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, contractors, and internal teams. Your focus will be on delivering a positive customer experience while works are carried out in occupied properties. Key responsibilities include: Building and maintaining strong relationships with residents Communicating details of planned works, timelines, and any changes Managing resident queries and resolving issues sensitively and efficiently Supporting vulnerable residents and ensuring access arrangements are in place Working closely with site teams to ensure works are completed to schedule About You Proven experience in a Resident Liaison Officer or similar customer-focused role within social housing Experience supporting planned works programmes (kitchen and bathroom upgrades desirable) Ideally experienced in managing no access cases Strong communication and conflict resolution skills Organised, proactive, and able t