Overview

Ref: 111417

Service Desk Analyst / IT Support / Windows / On-site

Role Responsibilities

Responsibilities will include:

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritise, and triage support tickets.
• Coordinate with remote teams and escalate to infrastructure or application support when required.

Person Specification

Essential skills will include:

Previous experience supporting hardware systems and Windows operating systems

• Technical troubleshooting - hardware, software, network andamp; security
• Proficiency in the latest Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS

Next Steps

Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.