The Senior Technical Support role is part of our specialist Applications Delivery team, a group of dedicated technical professionals committed to delivering reliable IT services that directly support policing operations through the maintenance of robust, high-availability systems. As a Senior Technical Support specialist, you will focus on the operation and support of Oracle ERP systems, along with a range of related business applications. Your responsibilities will include responding to user queries, monitoring system performance, documenting support procedures, supporting system upgrades and maintenance activities, and contributing to ongoing service improvement initiatives. This is a hybrid working role, offering flexibility with the option to collaborate in person with your wider team a couple of times per week. About the Role: The ideal candidate will be a confident and collaborative team player who builds strong relationships with colleagues and stakeholders across the organisation. You ll be customer-focused and committed to delivering a first-class service, using your technical expertise and knowledge of best practices to ensure optimal outcomes. This role requires both professional maturity and a passion for continuous improvement within a dynamic support environment. Key responsibilities: Deliver end-to-end technical support for Oracle ERP systems, ensuring stability, performance, and business continuity. Lead and support the provisioning, development, and solut