Role: Deskside Support Engineer Job Type: Full Time Job location: Manchester, UK (5 days from office) Mandatory skills: Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Position Overview: We are seeking a highly skilled and detail-oriented end user computing Engineer to join our team existing DSS team. In this role, you will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 11 operating systems across our organization. You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: 1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case of laptop swaps. 2. User Onboarding/Offboarding: Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details. 3. Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts. 4. Documentation: Create and maintain detailed documentation a