We''re partnering with one of our clients based in Manchester City Centre, one of the UK''s leading investment platforms, to recruit Senior Customer Complaints and Outcomes Specialist''s for a newly created role within their Customer Outcomes function.Temporary 12-week contract with the possibility for extension Monday to Friday (shifts between (Apply online only Hybrid working pattern but must be able to commit to full time office work whilst training 15.90 per hour- Weekly pay Start date: 23rd February 2026The OpportunityYou''ll play a key role in delivering a high-quality, empathetic complaints service, handling cases across all channels and levels of complexity - including executive, high-profile, and escalated matters.You''ll take full ownership of complaints from start to finish, applying sound regulatory judgement, producing clear and defensible decisions, and ensuring customers are kept informed at every stage. Beyond resolution, you''ll contribute to root cause analysis, risk management, and process improvement, helping shape better outcomes across the wider business.Key ResponsibilitiesDeliver professional, fair, and compliant complaint handling in line with FCA requirements and internal policyOwn complaints end-to-end, proactively engaging customers to understand concerns, expectations, and desired outcomesProduce high-quality written and verbal responses, including outcome letters and redress decisionsManage dependencies across teams to ensure timely, accurate r