OverviewThe Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company''s products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry.

Responsibilities

Provide technical support to customers via phone, email, and other communication channels.

Troubleshoot and resolve product-related issues efficiently and effectively.

Maintain detailed records of customer interactions and solutions provided.

Collaborate with internal teams to escalate and resolve complex technical problems.

Offer guidance to customers on product usage and features.

Contribute to the creation of support documentation and FAQs.

Participate in training sessions to stay updated on new products and technologies.

Ensure customer satisfaction by delivering timely and professional support.

Profile / Qualifications

A background in technical support in a products focused role.

Strong problem-solving skills and a detail-oriented approach.

Excellent communication skills, both written and verbal.

A proactive attitude with the ability to learn and adapt quickly.

Familiarity with troubleshooting technical products or software.

A commitment to providing exceptional customer service.

Job Offer and Location

Salary: £28,000 - £34,000 per annum.

Opportunities for personal development and career growth.

A bonus structure to reward your contributions.

A permanent role within a supportive and collaborative team.

Leeds-based office location with hybrid working options.

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