Operation Manager needed for a Trainer learner provider Location: West Midlands, UK Salary: 40,000 to 50,000 per annum DOE Job Type: Full-Time Location - Hybrid with an expectation of 4 days in office each week Experience Required: Minimum five years'' operational experience, ideally within education, training, or a services-based SME environment Job Overview: We are looking for a commercially focused and detail-oriented General Manager to lead day-to-day operations and support the business through its next growth phase. This is a hands-on leadership role responsible for internal systems, process optimisation, team management, reporting and delivery performance. You will build and oversee the operational infrastructure that enables consistent learner outcomes, scalable sales processes, and strong internal coordination. You will also play a key role in developing reporting frameworks, monitoring business KPIS and helping ensure performance is managed. In your first 3-6 months, your focus will be on defining processes, formalising team workflows, and improving the accuracy and consistency of internal reporting, which is still at an early stage. The business is currently transitioning to HubSpot as its CRM, giving you a timely opportunity to help shape operational foundations from the ground up. This role will initially involve oversight of a small administrative team and a growing internal sales function, with future scope for expanded people management as the company scales. Y