The Import and Customer Service Clerk will play a pivotal role in ensuring smooth coordination of import processes and delivering excellent service to customers in the transport and distribution industry. This position, based in Slough, requires attention to detail, a proactive approach, and a customer-focused mindset.Client DetailsThis is an opportunity to join a well-established organisation within the transport and distribution industry. The company operates as a medium-sized business, offering a supportive environment and a focus on providing reliable services to its client base.DescriptionCoordinate import documentation and processes to ensure compliance with regulations.Act as the main point of contact for customer inquiries, providing prompt and clear responses.Liaise with internal departments to ensure smooth communication and service delivery.Track shipments and keep customers informed of their status.Address and resolve any operational issues that may arise during the import process.Maintain accurate records of shipments and customer interactions.Support the team in improving customer service procedures and efficiency.Build and maintain strong relationships with customers and stakeholders.ProfileA successful Import and Customer Service Clerk should have:Knowledge of import processes and documentation.Strong organisational and multitasking skills.Customer service experience, ideally within the transport and distribution industry.Clear and professional communication s