This range is provided by Gold Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from Gold Group LtdAssociate Director - IT and Telecoms - UK, EMEA, APAC

1st Line Support EngineerUp to £28,000 DOELondon - Full Time on Site

I am recruiting in London for an 1st Line Support Engineers for a leading IT Managed Service Provider (MSP).

My client is a Microsoft Solutions Partner, and have an Investors in People Gold accreditation.

This is an exciting opportunity to be part of a successful and leading MSP.

As a 1st Line IT Support Engineer you will be based x5 days a week onsite in a very modern London based office working within an fast paced environment.

The ideal candidate would be someone that has 1-2 years experience within an 1st Line IT Support role and ideally you will have some qualifications like AZ-900, MS-900, SC-900 or be prepared to undertake these within the 1st 6 months, fully funded by my client.

As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management.

1st Line Support Engineer Benefits:

Hours:

7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)Holidays:

20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025)Benefits:

Competitive Package Offered - Gym membership, Vitality at Work Business rewards and benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays!

Exams towards certifications relevant for your role fully paid for by my client!

1st Line Support Engineer Experience:MSP background preferable1-2 years proven experience in an IT support roleExperience of working to an ITIL framework in a service desk capacityMicrosoft Windows Server 2016 - 2022Microsoft 365 Support for Email, SharePoint, OneDrive and TeamsConnectWiseActive Directory ManagementWindows 10, 11 Operating System SupportApple OS and Apple Mac support experienceMicrosoft Office SuiteBackup Technologies such as DATTO, AcronisLaptop/desktop and thin client supportPersonal Skills:Highly MotivatedProven client service skillsAbility to work under pressureWillingness to work flexibly as requiredProvide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible.Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact.Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager.Log and assign tickets and monitor workloads for the other Service Desk team members.Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Information TechnologyIndustries Information ServicesReferrals increase your chances of interviewing at Gold Group Ltd by 2xSign in to set job alerts for “Information Technology Support Engineer” roles.

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